Being an Account Manager today requires a tremendous amount of patience and skill. To meet the demands of contractors, they must be on call almost 24/7, be a product and industry expert, and be able to manage their pipeline to ensure the success of their company.
As a matter of fact, they are the ONLY ones in the company given the responsibility of “creating revenue”. All of the money that the company spends on salaries, equipment, infrastructure, etc all come from this revenue. Without it, the company would starve and people would be laid off.
This puts a large amount of pressure on the shoulders of a few brave souls who are willing to be the tip of the spear. Negotiating pricing, reducing back-charges, and talking irate customers off of ledges is huge part of what is expected from them.
IF THEY ARE THAT
WE’D TRAIN THEM!
What Sales Managers Expect From Their Team
Contractors expect a lot from suppliers and have a tremendous amount of pressure to get their jobs done on-time and under budget.
Unfortunately, it’s not easy to make that happen all the time.
So, account managers find themselves in VERY DIFFICULT conversations when things go wrong.